General FAQ
Who we are?
We are mypatches, a natural skincare patch company committed to revolutionizing the way you approach skincare. We believe that healthy, radiant skin starts with using natural, sustainable, and effective ingredients.
Our patches are made with 100% natural ingredients that are carefully selected to be gentle on your skin and the environment.
We proudly say no to harsh chemicals, parabens, and synthetic fragrances, and yes to nourishing, organic ingredients that work in harmony with your body.
Why? Because you're one of a kind!
How do I track my order?
You will receive an email with tracking information after the package has shipped.
Does mypatches ship worldwide?
Yep! However, please note that some orders may be subject to import duties, taxes, and other fees based on the destination country. If your order incurs these additional charges, you (the buyer) will be responsible for paying them in order for your package to clear customs. mypatches does not collect any duties or taxes, and we cannot predict what your charges may be.
Once your order has shipped, we unfortunately cannot refund any shipping costs if you choose not to accept the customs charges.
How long does shipping take?
Orders placed with standard shipping typically take up to 7 business days. While we strive to ensure timely delivery, occasional delays may occur. If you need any assistance with your order, feel free to reach out — we’re happy to help.
Help! There’s a problem with my order. How do I get in touch?
Please get in touch with us immediately! Our fulfillment team works quickly, but we will do everything we can to accommodate your request!
What about refunds and exchanges?
In the rare case that you receive faulty, damaged, or incorrectly described items, we’ve got you covered. You’ll have the option to choose between a replacement or a refund. Just be sure to notify us within 60 days of your purchase, and we’ll handle the rest. Simply reach out to us, and we’ll guide you through the process, hassle-free!
I received a damaged/defective item. What should I do?
Oh no! We’re really sorry your order didn’t arrive in perfect condition. Don’t worry — we’ve got you covered!
Please contact us with 2-3 clear photos of the issue, and let us know if you’d prefer a replacement or a refund. Our team will respond as quickly as possible to guide you through the process. Once your refund is processed or your replacement is on its way, we’ll send you an email update.
We always aim to resolve these issues promptly, and we truly appreciate the chance to make things right!
Can I change or cancel my order after it has been placed?
Unfortunately, we are unable to modify or cancel orders once they have been placed, as our warehouse begins processing them right away.
I want to stock mypatches in my store. Is this a possibility?
Absolutely! Just contact us and we’ll be in touch as soon as possible.
I'm an influencer or content creator. Can I work with you?
Absolutely! Just contact us and we’ll be in touch as soon as possible.
Cancelation process
If you would like to cancel your order. Please contact us via our contact form or support@mypatchestore.com
If an order has already been dispatched, we are unable to cancel it.
Can I wear multiple patches at a same time?
Yes, you can wear multiple patches at once, but we recommend exercising caution and limiting it to no more than two patches at a time. Be sure to choose patches with complementary benefits and avoid combining patches with conflicting effects.
Are the patches safe for children or teenagers to use?
Our patches are primarily designed for adult use, and we recommend consulting with a healthcare professional before using them on children, especially considering your child's specific health conditions. While many of our patches contain essential vitamins and minerals, it’s important to ensure they are safe and appropriate for children due to their unique needs.
We strongly advise reaching out to your pediatrician or healthcare provider. They can offer personalized guidance based on your child's medical history, diet, and overall health.
Where do you source your products?
We are an Italy-based company, and we primarily ship our products from Italy, the USA, and Europe. We work closely with our suppliers to ensure the highest quality standards throughout the production process. Our supplier, based in China, is the largest patch manufacturer in the world, with over 50 years of experience. They hold multiple industry certifications, including:
ISO 9001:
This certification signifies compliance with quality management standards, ensuring that our products consistently meet customer expectations and regulatory requirements.
ISO 13485:
This standard is specific to medical devices and indicates that our supplier follows stringent quality management systems in the design, development, production, and distribution of our products.
ISO 22716:
This certification pertains to Good Manufacturing Practices (GMP) for cosmetic products, ensuring that our beauty-related items adhere to industry-recognized standards.
These certifications, including ISO standards for quality, environmental management, or social accountability, hold international recognition, assuring our customers of the commitment to excellence and responsible practices in our manufacturing processes.
Do you have a return policy or 60-day money back guarantee?
If you don’t see results after 60 days of consistent use, feel free to reach out to us to discuss compensation options.
What makes patches better than pills?
We understand that pills are commonly used for supplementing and delivering various ingredients. However, we recommend using topical patches for several reasons:
Enhanced Absorption:
Transdermal patches provide a unique delivery method that allows for direct absorption through the skin and into the bloodstream. This can result in higher bioavailability, meaning you receive more of the active ingredients compared to oral supplements, where some of the content may be lost during digestion.
Steady, Controlled Release:
Patches release ingredients steadily over time, providing more consistent benefits. This can help avoid the fluctuations often experienced with some oral supplements, which can cause peaks and valleys in your system.
Digestive System Bypass:
Patches completely bypass the digestive system, making them a great option for those with sensitive stomachs or who experience discomfort from oral supplements.
Convenience and Ease of Use:
Patches are easy to apply and hassle-free. Simply place them on clean, dry skin, and they stay securely in place, allowing you to go about your day without interruption.
Reduced Need for Frequent Dosing:
With patches, you typically need fewer applications compared to taking multiple pills or capsules throughout the day, making them a convenient choice for those with busy schedules.
While pills can be effective for many, patches offer an alternative delivery method that some people find more convenient and possibly more efficient. The choice between patches and pills depends on personal preferences, needs, and how your body responds to different supplementation methods.
Are your patches vegan? Cruelty-free?
We are proud to confirm that all of our mypatches products are cruelty-free, meaning they have not been tested on animals. We are committed to providing products that align with ethical standards, ensuring no harm to animals during their development and testing.
Is mypatches safe to use while having a pre-existing medical condition?
While our patches are generally safe for use, it's important to note that individual sleep needs and biological processes can vary, particularly depending on your specific condition.
We always recommend consulting with a healthcare professional who can provide personalized guidance tailored to your individual needs and preferences. Your health and safety are our top priorities.
Can Kind Patches be used together with other medication/vitamins/supplements?
While we cannot provide specific guidance on the interactions between our patches and products from other brands without knowing their complete ingredient lists and formulations, we can offer some general advice.
Our patches are designed to deliver targeted doses of specific vitamins, minerals, and other active ingredients transdermally. When considering using our patches alongside other supplements, it's important to assess the cumulative intake of nutrients to avoid exceeding recommended daily allowances and to minimize the risk of potential interactions.
We strongly recommend consulting with a healthcare professional, such as a doctor or pharmacist, before combining our patches with other supplements. They can offer personalized guidance based on your individual health status, medical history, and current supplement regimen.
Additionally, when introducing new supplements into your routine, we suggest starting with one product at a time and monitoring for any adverse reactions or unexpected effects. This cautious approach allows you to better understand how your body responds to each supplement and adjust your regimen as needed.
How do I use the patches?
We recommend using our patches once daily for 6-8 hours at a time to maximize their effects. You are also welcome to alternate between different patches throughout the day, as long as you don’t exceed the recommended time period for each patch.
Keep in mind that the effectiveness of the patches may vary from person to person. If you have any concerns or underlying health conditions, it’s always a good idea to consult with a healthcare provider. Additionally, be sure to follow the recommended application guidelines to ensure the best results and safety.
How do the patches work?
Transdermal patches, like those offered by mypatches, are innovative delivery systems designed to provide your body with essential vitamins, minerals, and other active ingredients—absorbed directly through the skin into the bloodstream for targeted benefits.
Here’s how they work:
Skin Absorption
Our patches are formulated to gradually release active ingredients through the skin’s surface. While the skin naturally acts as a barrier, our transdermal technology is designed to effectively penetrate it in a controlled and safe way.
Sustained Release
Each patch is engineered for steady, consistent release of its ingredients over several hours. This helps maintain stable levels of active components in your body for more predictable and long-lasting results.
Bypasses the Digestive System
Unlike oral supplements, our patches bypass the digestive system entirely—avoiding breakdown in the stomach and enhancing bioavailability. This can also reduce the risk of stomach discomfort or nutrient loss during digestion.
Convenience & Ease of Use
Simply apply the patch to clean, dry skin—no pills, powders, or routines. They stay securely in place, allowing you to move freely and go about your day with ease.
Targeted Benefits
Each patch is designed with specific wellness goals in mind—whether it's supporting nerve comfort, boosting energy, improving sleep quality, or promoting skin health. Our formulas are carefully crafted to deliver real, noticeable benefits.
With mypatches, you get a modern, effective, and gentle way to care for your health—one patch at a time.
How long does it take for the ingredients in a patch to start working?
Once you apply a patch, its ingredients begin absorbing into your body right away, releasing steadily over an 8-hour period. This direct delivery method allows the active ingredients to bypass your digestive system and get to work immediately.
It’s important to keep in mind that not all patches produce immediate or visible effects. Results can vary depending on your individual needs, health goals, and how the patch fits into your overall wellness routine.
How quickly will I see results from using a patch?
Our patches are designed to be part of a broader wellness journey—not a quick fix, but a powerful tool within a balanced, healthy lifestyle. They work best when combined with habits like proper nutrition, regular movement, and mindful self-care.
Wellness is a gradual process that requires consistency and intention. By integrating our patches into your daily routine as part of a larger ecosystem, you’re more likely to experience not just short-term relief, but long-lasting, meaningful results.
How can the patches adhere better?
We recommend applying the patch to common areas such as the inner wrist, shoulder, upper arm, or back—ideally on a flat, clean, and relatively hair-free surface.
Our team has found that placing the patch too close to the hand—particularly on the wrist—can affect adhesion due to natural skin movement and folding in that area.
For optimal results, we suggest applying the patch about 10–15 cm up from the hand on the wrist. This placement helps ensure better adhesion, enhanced comfort, and a more effective experience overall.
How can I ensure smooth removal of the patch?
Tip for Easy Removal:
Try the wet removal method — simply moisten the area before peeling off the patch to help reduce adhesiveness.
For an even gentler experience, you can apply a bit of oil (like coconut or baby oil) to the area beforehand. This helps deactivate the adhesive, making removal smoother and more comfortable.
Can I use mypatches if I have sensitive skin?
If you have sensitive skin, please note that the patch may not be suitable for everyone. If you experience any redness, irritation, or signs of an allergic reaction, we recommend removing the patch immediately and consulting a healthcare professional.
Your comfort and safety are our top priorities.
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