Refund policy

At mypatches, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

60-Day Money-Back Guarantee — No Return Needed

Use your patches consistently. If you're not happy with the results, email us within 60 days of the date your order was delivered and we'll refund the price of the product to your original payment method. You don't need to send anything back.

Fair Use

Our guarantee is meant for customers who try mypatches in good faith. If we find a pattern of repeated purchases followed by refund requests, we reserve the right to decline further refund requests and to refuse any future orders from that customer.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery, include 2–3 clear photos of the item and packaging, and let us know whether you'd prefer a replacement or a full refund. We'll take care of the rest.

Returns

Because our guarantee doesn't require a return, please don't send products back unless we ask you to. For hygiene and safety reasons, opened or used patches can't be returned.

Shipping Costs

Original shipping fees are not refunded, unless the item was faulty or we made an error.

Subscriptions

A refund covers the order you contact us about. To stop future deliveries, cancel your subscription as described in our Subscription Policy.

How to Request a Refund or Replacement

Email support@mypatchestore.com with your order number, the reason for your request and, for damaged or incorrect items, the photos. Our team aims to respond within 24–48 business hours.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days. You'll receive an email confirmation once the refund has been processed.