Refund policy
At mypatches, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, we’re here to help.
60-Day Satisfaction Guarantee
We believe in the quality and effectiveness of our patches. If you’re not seeing results after 60 days of consistent use, you may be eligible for a refund. Just contact our customer care team within 60 days of your order date — we’ll guide you through the process.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
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Please contact us within 7 days of delivery.
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Include 2–3 clear photos of the item and packaging.
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Let us know if you'd prefer a replacement or a full refund.
We’ll take care of the rest — hassle-free.
Returns
Due to the nature of our product (transdermal patches), we do not accept returns of opened or used items for hygiene and safety reasons. Unopened and unused products may be eligible for return. Please contact us first before sending anything back — unauthorized returns will not be accepted.
Shipping Costs
We do not refund original shipping fees, and return shipping costs (if applicable) are the responsibility of the customer, unless the item is faulty or an error was made on our end.
How to Request a Refund or Exchange
To request a return, refund, or replacement, please email us at support@mypatchestore.com with the following:
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Your order number
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Reason for your request
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Any relevant photos (if applicable)
Our team will respond within 24–48 hours.
Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days. You will receive an email confirmation once the refund has been processed.
If you have any questions, we're here to help — just reach out to us at support@mypatchestore.com.